Orbis Careers

Orbis is a boutique managed service provider offering a variety of IT services for small and medium sized businesses. We are seeking an individual who is interested in joining a growing company with a casual but fast-paced and team-oriented work environment. The IT Support Team Lead will spend 75% of their day managing our support team and working on internal projects and our more complex support issues and 25% of the day assisting the support team with Tier 1 support requests.

Responsibilities:

• Help Desk Triage – prioritize support tickets and assign to the appropriate team members
• Diagnose, resolve and document Tier 2 support issues
• Assist with Tier 1 support issues as necessary via phone, email and remote connection
• Plan and coordinate hardware, software and VOIP installations
• Plan and coordinate scheduled maintenance at customer locations and Orbis facilities
• Communicate with vendors as necessary to resolve customer issues
• Identify ways to improve our efficiency and customer satisfaction
• Participate in on-call rotation
• Mentor Tier 1 support technicians

The ideal candidate will possess the following skills and qualifications:

• At least 2-3 years of experience providing IT support
• Extensive experience installing, maintaining and troubleshooting Windows servers and desktops
• Strong knowledge of networking concepts and hardware (routers, switches, firewalls)
• Experience working with Active Directory, DNS
• Experience with a ticketing system
• Strong troubleshooting and problem solving skills
• Self-motivated, reliable and hard working
• Ability to communicate clearly with end users of all technical skill levels via phone, email and ticket system updates
• Ability to manage multiple tasks simultaneously
• Strong leadership skills and desire to mentor others with less experience
• Strong customer service skills and desire to follow through on issues to resolution
• Bachelor’s degree preferred
• Mac experience a plus
• Microsoft certifications a plus
• VOIP experience a plus
• Reliable car for occasionally driving to clientsites

This is a great position for someone who has worked in an IT troubleshooting position, is a quick learner, and is interested in taking on new responsibilities and working on more challenging issues. You will have the opportunity to gain experience working with a wide variety of technologies as well as develop your management and business skills. If this sounds good to you, then we’d love to hear from you.

Compensation:

• Salary: $60K
• Medical, prescription drug, vision and dental insurance
• Cell phone and Internet access reimbursement
• 10 paid holidays
• Generous vacation policy
• Unlimited caffeinated beverages